The mission of Homebridge is to provide high-quality home care and supportive services that assist the elderly and people with disabilities to live safely and independently in their homes. Since 1994, we have provided more than 9 million hours of home care services to approximately 13,000 people. With operations in San Francisco and San Mateo County and a $28 million budget, we serve over 1200 clients annually and have a staff of 550 employees.

Position Summary
Under the direction of the Client Services Manager-Critical Care, the Critical Care Case Manager provides in home care coordination and case management services to frail elderly and people with disabilities requiring home care services. Critical care case management is an area of specialty practice in adult and aging services. It provides intervention for medically fragile and behaviorally challenged adults and elders requiring home care services to continue living independently in the community.

This position will be a mix of field work and office work and will manage a case load of 25+. A company laptop and phone will be provided.

The successful candidate will have experience or an interest in dealing with elderly and be compassionate and empathetic with clients, often in stressful and difficult situations.

Job Responsibilities

• Provides intensive care coordination services to a caseload of 25+ clients with complex personal care needs and behavioral health issues living in the community who are at risk of institutionalization
• Assists clients transitioning out of nursing facilities and back to living independently in the community, by coordinating with discharge staff and ensuring adequate home care and other supports are in place for a safe and successful transition
• Conducts visits in clients’ homes to perform Initial Assessment of clients’ needs
• Provides advocacy, linkage with community resources, assists with maintenance and expansion of social network and monitors client’s use of resources
• Provides crisis intervention, conflict resolution and de-escalation services
• Conducts home visits to clients every sixty days (or as needed more or less frequently) to reassess their needs, hours of service requested and Client Care Plans; documents reassessments in a timely fashion
• Monitors hospitalizations and hospital discharge plans, ensuring home care is delivered post discharge as needed
• Coordinates Wellness Checks and the creation of Homebridge accounts
• Reports clients who are unsafe or at-risk for abuse or neglect to Adult Protective Services
• Refers clients for resources outside the scope of Homebridge case management duties
• Complies with Welfare & Institutions Code (W&I) section 15630(a) California law (mandated reporter) requiring Homebridge employees to report known or suspected abuse of dependent adults or elders, immediately by telephone or as soon as practically possible, and by written report with two (2) working days (W&I) section 15630(b)
• Receives and follows up on client complaints, initiating investigations of allegations made by clients
• Completes Assessments, Reassessments, and Dated Notes in a timely fashion
• Develops client service plans based on assessments and updates regularly

Education//Experience/Skills

• Master’s in Social Work, Psychology, Marriage & Family Therapy or related field, with a clinical license, OR license eligible (registered with the BBS) required . 2016 graduates of Master’s program are eligible to apply
• 2+ years direct experience in case management and/or working in a social service setting
• Experience working with populations struggling with mental illness, substance abuse and poverty preferred
• Strong ability to work with complex and multi-diagnosed clients that have barriers to accepting services
• Possesses good working knowledge of Medicare, Medi-Cal, and other entitlement programs
• Actively incorporates the ethical standards of the National Association of Social Workers in all aspects of interactions with others
• Able to develop practical and innovative solutions to client problems
• Able to manage time effectively, work under pressure, prioritize, problem-solve and meet deadlines

We offer a competitive salary and benefits package.

Job Type: Full-time

Required education:

• Master’s