Job Overview
Asian American Recovery Services/HealthRIGHT360 (AARS / HR360) is looking for a committed Case Manager that will service clients in our Youth Mental Health Programs, Project H.E.R.E. (Healthy, Empowered, Resilient, Evolving) and Project F.O.R.W.A.R.D. (Finding Our Resilience Within And Reaching Dreams) who is passionate about working with clients with mental health issues (as well as co-occurring disorders) by providing targeted case management services. This position works with key stakeholders (e.g., Clinician, Clinical Program Manager, Clinical Supervisors and Psychiatrist) in coordinating quality care for clients.  Office hours of operation are Mondays and Fridays from 9:00AM to 6:00pm; Tuesdays, Wednesdays and Thursdays from 9:00AM to 8:00PM. Reliable transportation required.

Key Responsibilities

Client Care Responsibilities: Provides targeted case management services to both English and Spanish speaking clients.  Facilitate and support clients’ movement throughout the program with particular attention to need of ancillary resources and progress toward meeting goals outlined in treatment plans. Facilitates orientations, coordinates care with client and key stakeholders, may assist providing client education.  Proactively links clients to both internal and external resources based on their treatment needs and follows up on the progress/status.   May support client at external appointments. Participate in development of discharge plans and levels of care including extension requests based on need.

Treatment Setting Responsibilities: Facilitates targeted case management as appropriate in the community and at agency site as assigned. Conducts community outreach and education workshops. Attends required trainings and meetings. Plans and facilitates client celebrations and special events as assigned.  May be asked to work on a weekend or during after-hours for crisis stabilization, home visits, community education, resource fairs, and special events.

Documentation Responsibilities: Collaborates with each caseload client and other available internal and external resources in support of the health and recovery needs of the client. Properly documents all case management sessions and attempts to contact  in a timely manner. Also, maintains accurate records by data entering documentation into various electronic systems for all caseload clients in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.

Will participate in Peer Chart/ Utilization Reviews for preparation of program audits.  Will adhere to documentation policies and procedures set forth by Compliance Department.

Be responsive and pro-active in all correspondences with referring parties, judges, probation, social workers, and the Quality Improvement Dept. via treatment status reports, phone calls, faxes, etc.  Will provide informed, written status reports to the above entities as appropriate.

Will assist in providing written progress reports/narratives to Clinical Program Manager or Directors as requested.

Other duties as assigned.
Education and Knowledge, Skills and Abilities
Education

Required:

·         Bachelor’s Degree in Counseling, Social Work, or related field with current registration with a Drug and Alcohol Certification program recognized by DHCS  or Mental Health Rehabilitation Specialist (MHRS) credential issued  by the County for paraprofessionals who have a bachelor’s degree plus four years of experience in a mental health setting. A master’s degree in a mental health related field may substitute for two years of experience. A two year college degree plus six years of experiences would also meet the requirement qualifications.

·         First Aid Certified within 30 days of employment

·         CPR Certified within 30 days of employment

·         Valid California driver’s license

Desired:

·         Certification or final stages of  certification with a Drug and Alcohol Certification program recognized by DHCS

Background Clearance

Required:

•         Must not be on active parole or probation

Knowledge

Required:

·         Working knowledge of targeted case management services

·         Knowledge of the criminal justice system

·         Knowledge of mental health and substance abuse recovery principles and resources; including Co-occurring disorders and trauma informed treatment

·         Knowledge of cultural stigmas of counseling and treatment services

·         Knowledge of principles and techniques of social work, case management, crisis intervention, client centered counseling, and group facilitation

·         Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications

Skills and Abilities

Required:

·         Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data

·         Professionalism, punctuality, flexibility and reliability are imperative

·         Excellent verbal, written, and interpersonal skills

·         Integrity to handle sensitive information in a confidential manner

·         Action oriented. Strong problem-solving skills

·         Excellent organization skills and ability to multitask and juggle multiple priorities. Outstanding ability to follow-through with tasks

·         Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility

·         Strong initiative and enthusiasm and willingness to pitch in whenever needed

·         Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations

·         Able to work within a frequently changing project scope while maintaining overall direction and structured priorities

·         Ability to work a flexible work week schedule; including at minimum one late day (until 8pm).

Desired:

·         Experience working with criminal justice population

·         Experience working within the Santa Clara County –Department of Behavioral Health Services system

·         Verbal and written skills in one of the County’s threshold languages, including Spanish, Vietnamese, Tagalog, Mandarin/Cantonese