Under the supervision of the Program Supervisor/Case Manager, the Clinical Case Manager provides clinical care coordination to program clients, including mental health assessments, individual and group counseling, case management, researching, and organizing the necessary community resources in order to support client’s transition.

Employment Requirements:

Knowledge of:
• Cultural and socio-economic issues relevant to providing appropriate case management services to special population groups, including Latino, African-American, and Transition Age Youth;
• Legal and ethical issues pertaining to delivery of professional services;
• Local community and mental health resources available to assist incarcerated clients;
• Group dynamic theories and facilitation methods; Diagnostic categories (DSM V);
• Social, psychological and physical factors of mental, emotional, and substance abuse disorders;
• Types of illicit drugs and behavior patterns associated with them;
• Addictive behavior treatment methods and Community resources;
• Assess for the purpose of acquiring diagnostic information and developing case management treatment plans;
• Maintain detailed client documentation.

Ability to:
• Commit to company values and mission with ability to demonstrate those positively and proactively to clients, fellow employees and management in everyday performance and interactions;
• Act at all times with sensitivity to cultural diversity toward clients and fellow employees;
• Maintain absolute confidentiality concerning client information;
• Function independently and as a team member and to foster a positive working environment;
• Demonstrate empathy, consideration and respect for fellow employees;
• Provide quality case management in a professional manner with empathy and respect;
• Handle multiple priorities and show high degree of initiative;
• Practice good grammar, spelling and case note composition skills;
• Present a professional manner and appearance;
• Demonstrate excellent organizational skills;
• Manage time effectively;
• Implement problem solving skills;
• Show proficiency in MS Office suite;
• Respond appropriately in crisis situations;
• Demonstrate interpersonal, collaborative and relationship-building skills, interact positively with fellow employees and management within NHA, and when dealing with staff at other agencies;
• Be dependable, punctual and reliable.

Language Skills:
Ability to read and comprehend simple instructions, short correspondence, and memos in English; ability to write simple correspondence in English; ability to effectively communicate and present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills:
Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables, in standardized situations.

Qualifications:

Experience and Training:
Master’s Degree from an accredited university required. License or registration with the California Board of Behavioral Sciences in one of the following: Licensed Marriage and Family Therapist (LMFT); Licensed Clinical Social Worker (LCSW); Associate Marriage and Family Therapist or Registered Associate Marriage and Family Therapist or  Associate Social Workers are also acceptable. A minimum of two years of progressively responsible experience in a substance use/mental health setting, experience with motivational interviewing and different therapeutic approaches, experience with mental health diagnoses, experience working with Latino and African-American and the incarcerated population is highly desirable.

LICENSES, CERTIFICATIONS & SPECIAL REQUIREMENTS:
A valid California driver’s license with current, valid California automobile insurance is required; CPR/First Aid Certified. Valid TB test required upon hire and must be maintained every four (4) years. Bilingual (English/ Spanish) preferred. Must provide proof of COVID 19 vaccination status. Must be fully vaccinated upon hire.

PHYSICAL AND MENTAL DEMANDS:
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:
Employee is required to stand, bend or stoop for long periods of time; sit, stand, talk or hear in person and by telephone, use hands to finger, handle and feel computers and other standard office equipment, and reach with hands and arms. The employee infrequently lifts up to fifty pounds.  This is a field-based program; employee will provide services in the community or social settings.

Mental Demands:
While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve complex problems; observe and interpret complex situations; learn and apply new information or skills; perform work on multiple, concurrent tasks; and interact with program management, staff, clients, clients’ family members and others encountered in the course of work. The employee may have occasional contact with abusive and physically violent patients.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee works under typical office conditions; the noise level varies, usually between quiet to moderate noise as well as in the field with a varied work environment.

Example of Major Functions:

EXAMPLES OF ESSENTIAL DUTIES:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.

Provides mental health assessments, case management, and individual and group counseling;
Performs crisis intervention as needed;
Ha an active mental health caseload;
Has an active case management caseload;
Assesses and identifies clients’ needs for supportive services, acts as a partner and resources, performing case management services and client advocacy by obtaining appropriate linkages for necessary or requested services (e.g. mental health, housing, vocational, employment, food, etc.) and following through to ensure service efficacy;
Collaborates with other service team members on client concerns;
Creates detailed documentation of client progress and performs various other administrative functions associated with the program; Maintain client charts;
Updates assigned clients’ progress notes, maintains daily log of clients seen and writes necessary communication;
Transports clients to their needed appointments and linkage resources(s);
Completes intake assessments, updated assessments, and other necessary paperwork, including service plans and service plan reviews, entering necessary date and information;
All other related duties as assigned by the Program Supervisor/Case Manager and Program Director.